CSI BUSINESS SOLUTIONS – OVERVIEW
There are basically three main functionality in CSI Solutions
Mail Operations
Mail Operations is one of the core DoP business functions, which enables all mail bookings / sales, logistics, Track and Trace, and Delivery operations. Mail Operations provide DoP one integrated system for their daily operations which includes integrated process flow and seamless flow of data between the various applications. Mail Operations covers:
Point of Sales (POS)
Mail Booking Engine (MBE)
Mails & Logistics Appointment Scheduling System (MLASS)
India Post Visibility System (IPVS)
Delivery and Postman Management System (DPMS)
Labour Scheduling System (LSS)
Sort Program System (SPS)
Philately & Franking
Transportation Management System (TMS)
All the mentioned functions/ capabilities enable booking, transmission and delivery of mail.
The Point of Sales (POS) solution has been designated to enable Post Offices to perform all sales operations seamlessly. T
he POS solution operates in ‘Online’ and ‘Offline’ mode and provides all the post office designed banking and insurance operations at counter and at back office, and is also integrated through options within the solution. The Point of Sale application broadly comprises of the following components:
POS Counter –
Post Office Counter components allow all the daily operations and transactional functions. It mainly comprises of all Sales function and customer facing functions which a POS Operator will execute at the counter. It is accessed and operated by post office counter operators at the Post Offices and deals with citizens.
POS Back Office –
The back office (Post Office) component has various aspects of post office operational control options like counter configuration and set up, counter assignment, Bagging and dispatch, reports, post office data maintenance and post master’s dashboard. This is a back office function for Post Office who manage these activities
.
POS Central Instance –
This is the central POS database system / instance at DoP data center that governs all the central configuration, master data control and post office set up. It takes the master data from SAP solution and transfer to POS Post office through POS Central Instance. This is managed by CSI team.
CSI Mail Operations Systems
CSI Mail operations solution benefits to Citizens/ DoP employees:
Multiple channels to book an article will be available to the customers, for example through counters, online using the web portal, and through call centers.
Customers would be able to request for pickup of the articles from their premises.
Articles would be monitored centrally after their induction into the system.
Pre-printed barcodes will be tagged with the articles which will enable end-to-end tracking of the articles.
Customers can be notified about the status of the articles through SMS.
Article pickup request from premises can be generated through call center or the web portal.
Online payment facility will be available to the customers.
Expected workload information would be available at Post office and mail offices.
Customer’s signatures would be captured for receiving through the handheld devices which will reduce the number of frauds.
Enhanced reporting functionality.
HR (Human Resources)
CSI HR system covers business processes from DoP employee’s recruitment to retirement. All the DoP employees will have access to the HR system to perform their personal HR activities (like apply leave, loan, advance and so on) and respective administrative HR functions for the role they are assigned. The overview of the CSI HR systems is depicted in the following figure.
CSI HR System – Key changes and Benefits
General Ledger
Account Payable
Account Receivable
Cash and Bank
Budget
Procurement
Inventory management
Asset Accounting
Tax
Controlling
Profitability Analysis
DoP F&A processes are divided into following modules:
General Ledger
Account Payable
Account Receivable
Cash and Bank
Budget
Procurement
Inventory management
Asset Accounting
Tax
Controlling
Profitability Analysis
CSI F&A solution brings the following key changes and benefits:
Identification of all DoP entities as Cost center or Profit center
§ Each employee will be assigned to a particular cost center.
§ All transactions will be posted by the post offices on the SAP system.
§ Revenue or expense details will be available for each section in offices on the system across the department.
Introduction of Accrual Based Accounting-Assessment of the performance and position of any post office across the country by recognizing transactions when they occur regardless of when the cash is actually transferred while core reporting to MOF will be available through cash basis (CGA reporting) at each DDO level.
On line basis automatic budget checking during placement of Purchase or Service Orders.
Bottom up basis budget data accumulation process from the level of Head Post office.
Top down basis budget allocation process from Directorate to HO with re-appropriate of budget facility.
Cost /Fund center wise cost data accumulation for Activity Based Costing.
Seamless integration with e payment application for biller payments as per CSI cash offices.
Automation of document creation - Automatic creation on the system of purchase orders, sales orders, inventory documents, goods receipt acknowledgements, invoices, billing documents and clearing documents as per the entries recorded and approved on the system.
Minimized Voucher Movement -Time consuming and error prone movement of vouchers between various offices for accounting and reconciliation will be reduced considerably as all information will be available on the centralized system for access by a DoP user. This will be available on CSI is rolled out completely.
Capturing of transactions at the point of sale -Number of unaccounted transactions in the Suspense Account will reduce as transactions will be captured instantly and will be mapped/posted in SAP application with respective GL in near real time basis.
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