Rural Post offices in a Modern form – Darpan (Digital Advancement of Rural Post Office for A New India)
What is DARPAN –
“Digital Advancement of Rural Post Office for A New India” Project is improving the quality of service, add value to services and achieve “financial inclusion” of un-banked rural population.
New Delhi: On Thursday, Minister of Communications Manoj Sinha launched DARPAN - “Digital Advancement of Rural Post Office for A New India” Project to improve the quality of service, add value to services and achieve “financial inclusion” of un-banked rural population.
on this occasion, Sinha said that the goal of the IT modernisation project with an outlay of Rs. 1400 cr is to provide a low power technology solution to each Branch Postmaster (BPM) which will enable each of approximately 1.29 Lakhs Branch Post Offices (BOs) to improve the level of services being offered to rural customers across all the states.
He said that as on date, 43,171 Branch Post Offices have migrated under the “DARPAN”project with the aim of financial inclusion to rural population and it is targeted to complete the project by March, 2018.
The Project shall increase the rural reach of the Department of Posts and enable BOs to increase traffic of all financial remittances, savings accounts, Rural Postal Life Insurance, and Cash Certificates; improve mail operations processes by allowing for automated booking and delivery of accountable article; increase revenue using retail post business; provide third party applications; and make disbursements for social security schemes such as MGNREGS.
In order to provide the best-in-class customer service, deliver new services and improve operational efficiencies, the Department of Posts has undertaken an end to end IT modernization project to equip itself with requisite modern tools and technologies. The IT modernization project intends to achieve the following:
1. Wider reach to the Indian populace through more customer interaction channels
2. Better customer service
3. Growth through new lines of business
4. IT enablement of business processes and support functions
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